MSM Experiences
Effective Date: 3 March 2026
MSM Experiences (“we”, “our”, “us”) is committed to protecting the privacy and personal information of all individuals who interact with our website and services.
This Privacy Policy is prepared in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable data protection laws.
By accessing or using our website, or submitting personal information to us, you acknowledge and agree to the processing practices described in this policy.
1. Responsible Party
MSM Experiences is the responsible party for the processing of personal information collected through this website.
For privacy-related enquiries, contact:
Email: info@msmexperiences.com
2. Personal Information We Collect
We collect personal information only where it is necessary for legitimate business purposes or where required to provide our services.
Personal information may include:
- Full name
- Identity or passport number (where required for travel or booking purposes)
- Email address
- Telephone number
- Company name and position
- Billing and payment information
- Event, project, or travel requirements
- Physical address
- Any information voluntarily submitted through forms, email, or correspondence
3. Lawful Basis for Processing
We process personal information under one or more of the following lawful grounds in terms of POPIA:
- Performance of a contract
- Compliance with legal obligations
- Legitimate interests of our business
- Consent obtained from the data subject
- Protection of vital interests
Where processing is based on consent, you may withdraw your consent at any time by contacting us.
Withdrawal of consent will not affect the lawfulness of processing conducted prior to withdrawal.
4. Automatic Data Collection and Cookies
When you visit our website, we may automatically collect technical information such as:
- IP address
- Browser type
- Device information
- Geographic location (general)
- Pages visited and time spent
- Referring website
We use cookies and similar technologies to:
- Improve website performance
- Analyse traffic
- Enhance user experience
- Support functionality
You may disable cookies via your browser settings. However, certain features of the website may not function properly without cookies.
5. Purpose of Processing Personal Information
We process personal information for purposes including:
- Responding to enquiries
- Providing quotations and proposals
- Managing bookings and projects
- Delivering services
- Processing payments
- Communicating service-related updates
- Maintaining business records
- Marketing (where consent is provided)
- Improving website functionality
- Complying with legal and regulatory obligations
We will not process personal information for purposes incompatible with the original purpose of collection.
6. Disclosure of Personal Information
We may share personal information with:
- Employees and authorised personnel
- Service providers assisting with hosting, email services, IT support and analytics
- Financial institutions for payment processing
- Travel partners, venues, suppliers or third parties involved in service delivery
- Legal or regulatory authorities when required by law
Where third parties process personal information on our behalf, we ensure appropriate contractual safeguards are in place.
We do not sell personal information to third parties.
7. Cross-Border Data Transfers
Personal information may be stored or processed using cloud-based systems or service providers located outside South Africa.
Where cross-border transfers occur, we ensure that:
- The receiving country provides adequate data protection, or
- Appropriate contractual safeguards are implemented to protect personal information
8. Data Security
We implement reasonable technical and organisational measures to safeguard personal information against:
- Unauthorised access
- Loss
- Destruction
- Alteration
- Disclosure
- Misuse
However, no electronic transmission or storage system can be guaranteed 100% secure.
In the event of a data breach affecting personal information, we will notify affected individuals and the relevant authorities where required by law.
9. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil contractual obligations
- Complete transactions
- Comply with legal requirements
- Resolve disputes
- Protect legitimate business interests
When personal information is no longer required, it will be securely deleted or anonymised.
10. Your Rights as a Data Subject
In terms of POPIA, you have the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where legally permissible
- Object to processing of personal information
- Restrict processing in certain circumstances
- Withdraw consent at any time
- Lodge a complaint with the Information Regulator of South Africa
To exercise these rights, contact us at:
Email: info@msmexperiences.com
We may require verification of identity before processing any request.
11. Direct Marketing
We may send marketing communications where:
- You have provided explicit consent, or
- You are an existing client and similar products/services are promoted
You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.
12. Third-Party Links
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites.
We encourage users to review the privacy policies of external sites before providing personal information.
13. Policy Updates
We reserve the right to update this Privacy Policy at any time to reflect:
- Legal changes
- Operational changes
- Technology updates
Updates will be posted on this page with a revised effective date.
Contact Information
MSM Experiences
Email: info@msmexperiences.com
If required, complaints may also be lodged with:
The Information Regulator (South Africa)
Website: https://inforegulator.org.za